Return & Refund Policy
Effective Date: March 31, 2026
Our Commitment
At Emir Halal (Five Star Meat), we are committed to providing high-quality products and a positive customer experience. If you have any questions or concerns regarding your order, please contact us through our contact form, email, or phone, and we will do our best to assist you.
Perishable Items & Shipped Orders
Final Sale Policy
All perishable products are final sale. Due to the custom-cut and perishable nature of our items, we do not accept returns or offer refunds.
All products are freshly prepared, inspected, and packaged to ensure safety and quality at the time of shipment.
Health & Safety Restrictions
Perishable items cannot be restocked or resold. We do not accept returns for items that are:
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Opened
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Used
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Expired
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Damaged after delivery
Customer Responsibility
Once an order is delivered, customers are responsible for:
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Promptly bringing the package indoors
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Inspecting items upon arrival
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Properly storing products
We are not responsible for issues resulting from:
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Packages left outside for extended periods
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Exposure to heat, sunlight, or improper conditions
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Lost or stolen deliveries
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Refused shipments
Carrier Issues
We are not liable for delays, damage, or delivery failures caused by shipping carriers.
If an issue occurs:
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Contact the carrier directly
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Notify us so we can assist with investigation or claims
If a claim is approved, we may offer a replacement at our discretion.
Pickup Orders
Orders scheduled for pickup must be collected promptly.
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Orders not picked up within 7 days of completion may be forfeited without refund and safely disposed of.
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Customers will be notified via email and/or phone when orders are ready.
Reporting Issues
If there is a problem with your order:
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Contact us as soon as possible
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Provide photos or supporting details if requested
We will review each case and may offer:
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Replacement products
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Store credit
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Other resolutions at our discretion
Returns
Perishable Items
We do not accept returns for perishable products under any circumstances.
Any returned perishable items will be discarded without refund due to health and safety regulations.
Non-Perishable Items
Returns may be accepted only with prior approval and must meet the following conditions:
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Item must be new, unopened, and sealed
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Return request must be submitted within 14 days of purchase
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Approved returns must be received within 30 days of purchase
Additional Conditions:
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Return shipping costs are the customer’s responsibility
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A 15% restocking fee will apply
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Original shipping fees are non-refundable
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We reserve the right to reject any return that does not meet these criteria
Cancellations
Before Processing
Orders may be canceled before preparation or shipment:
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Through your account, or
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By contacting us directly
After Processing Begins
Once order preparation has started, cancellations and refunds are not permitted due to the perishable and custom nature of our products.
Refunds, Credits & Replacements
Refunds are generally not provided for perishable goods.
If an issue is verified, we may offer:
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Store credit
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Replacement products
All resolutions are provided at our sole discretion after review.
Excluded Items
The following items are not eligible for returns, refunds, or store credit:
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Limited-time or seasonal items
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Sale, clearance, or close-out items
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Gift cards or gift items
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Store credits
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Expired products
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Refused deliveries
Processing Time
If a return is approved:
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Please allow up to 30 days for inspection and processing
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You will be notified of the outcome and any resolution
Policy Updates
We reserve the right to modify this policy at any time without prior notice.
Agreement
By placing an order with Emir Halal (online, by phone, or in-store), you acknowledge and agree to the terms outlined in this policy.